Terms & Conditions

Welcome to UPGRADE (https://uupgrade.in/). By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases.

Business & Legal Identity

These Terms & Conditions apply to UPGRADE, a legally registered proprietorship business in India.

UPGRADE operates strictly under the legal business name “UPGRADE”.
The domain https://uupgrade.in is used solely as our official website address and does not represent a separate brand, company, or business entity.

1. Use of the Website

By using this website, you:

Confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.

Agree to provide accurate, up-to-date, and complete information.

Are responsible for maintaining the confidentiality of your account and restricting access to your device.

2. Products and Pricing

All products listed are sold with valid GST invoices.

Prices are displayed in INR and may include or exclude GST as applicable.

We reserve the right to modify or discontinue any product or service at any time without prior notice.

3. Orders and Payments

Once you place an order, it is subject to availability and confirmation.

We accept various secure payment methods including UPI, bank transfer, and COD.

In rare cases, we may cancel or reject orders due to pricing errors, stock issues, or suspicious activity.

4. Shipping and Delivery

We ship across India. Delivery timelines may vary based on location.

Delays due to courier issues, weather, or unforeseen circumstances are beyond our control.

Tracking details will be shared once the product is dispatched.

5. Return, Refund & Warranty

Products can be returned within 3 to 7 days of delivery if they are unused, in original packaging, and meet our return criteria.

Refunds are processed within 3–5 business days of product inspection.

Warranty coverage, where applicable, is provided by the respective brand or manufacturer as per their terms and conditions. Warranty claims beyond 7 days must be handled through the brand’s service center.

6. Cancellations

You may cancel your order before it is shipped. Once shipped, cancellation is not possible.

Refunds for cancelled orders (if prepaid) will be issued to the original payment method.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, and design, is the property of UPGRADE and is protected by copyright laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

We are not liable for any indirect or consequential damages related to product usage, delivery delays, or website errors.

All claims are subject to the jurisdiction of courts located in West Bengal, India.

9.Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of West Bengal, India.

10.Order Acceptance & Cancellation

All orders placed on UPGRADE are subject to acceptance. We reserve the right to cancel orders due to pricing errors, stock unavailability, or payment issues. Cancellation and refund terms are detailed in our Cancellation Policy and Return & Refund Policy.

Please use the form below for order-related queries, product questions, or general support.

Contact Form

Customer Support

Business Name: UPGRADE
Website Name: https://uupgrade.in
Phone: +91 8167306944
E-mail: info@uupgrade.in
Registered Office Address: OLD PADDA PUKUR, 1716, CHALTIA, BIHARI PARA, UNNAMED ROAD,
PO & PS – BERHAMPORE, MURSHIDABAD, WEST BENGAL – 742407, India
GSTIN: 19BJKPR7221N1ZH
Working Days/Hours: Monday – Saturday / 10:00 AM – 7:00 PM
Response Time: We aim to respond within 24 to 48 hours.

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These Terms & Conditions may be updated from time to time, and any changes will be reflected on this page.