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Refund & Returns Policy
At UPGRADE, customer satisfaction is important to us. We understand that in some cases a product may not meet expectations, and we offer a transparent return and refund process as outlined below.
Business & Legal Identity
This Refund & Returns Policy applies to UPGRADE, a legally registered proprietorship business in India.
UPGRADE operates strictly under the legal business name “UPGRADE”.
The domain https://uupgrade.in is used solely as our official website address and does not represent a separate brand, company, or business entity.
Return Eligibility
You may request a return under the following conditions:
1. Returns are accepted within 7 days from the date of delivery.
2. The product must be unused, in original condition, and returned with all original packaging, accessories, and tags intact.
3. Returns will not be accepted for products that show signs of use, physical damage, or mishandling by the customer.
4. A valid reason for return must be provided (such as wrong product delivered, damaged item received, or manufacturing defect).
5. Proof of purchase (invoice or order ID) is mandatory for all return requests.
Return Shipping
* Return shipping is completely FREE for customers.
* UPGRADE provides a free return pickup or return shipping label for all eligible return requests within the 7-day return window
* Return shipping instructions will be shared by our support team after the return request is approved.
Return Process
1. To initiate a return, contact our customer support team with your order ID and issue details.
2. Our team will guide you through the pickup or return shipping process.
3. Once the returned product is received and inspected, we will proceed with a refund or replacement as applicable.
In cases where a replacement is requested and available, UPGRADE may offer a replacement instead of a refund, subject to customer confirmation.
Refund Process
1. After inspection, you will be notified about the approval or rejection of your refund.
2. Approved refunds are processed within 7 business days after successful inspection of the returned product.
3. Refunds are credited to the original payment method used at checkout.
4. For Cash on Delivery (COD) orders, customers will be contacted to provide bank account details for refund processing.
5. Please note that the actual credit time may vary depending on the bank or payment provider.
Non-Returnable Items
Returns are not accepted in the following cases:
1. Products damaged due to misuse, mishandling, or unauthorized repairs.
2. Products that are used or show signs of wear.
3. Return requests initiated after 7 days from delivery.
4. Items marked as final sale or clearance, if applicable.
Warranty & Replacement
* Warranty coverage, where applicable, is provided by the manufacturer as per brand terms and conditions.
* For warranty-related issues after the return window, customers are required to contact the authorized service center of the respective brand.
Customer Support
Business Name: UPGRADE
Website Name: https://uupgrade.in
Phone: +91 8167306944
E-mail: info@uupgrade.in
Registered Office Address: OLD PADDA PUKUR, 1716, CHALTIA, BIHARI PARA, UNNAMED ROAD,
PO & PS – BERHAMPORE, MURSHIDABAD, WEST BENGAL – 742407, India
GSTIN: 19BJKPR7221N1ZH
Working Days/Hours: Monday – Saturday / 10:00 AM – 7:00 PM
Response Time: We aim to respond within 24 to 48 hours.
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This policy is subject to change and any updates will be published on this page.