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Need help? Call Us: +91 8167306944
Frequently Asked Questions - UPGRADE
Welcome to UPGRADE. Below are answers to common questions about our products, orders, shipping, payments, and policies.
1. Are the products sold on UPGRADE genuine?
Yes. All products available on UPGRADE are sourced from authorized Indian distributors and wholesalers. We do not deal in counterfeit or duplicate items. Every product is supplied with a valid GST invoice for authenticity and record purposes.
2. Do you provide a GST invoice with every order?
Yes. A proper GST invoice is generated for every order placed on our website. Customers can use this invoice for warranty claims or business accounting purposes.
3. What type of warranty do you provide?
Warranty details vary depending on the product.
Some products include official brand warranty, while others are covered under seller warranty. Warranty information is clearly mentioned on each product page before purchase.
If you have questions regarding warranty coverage, please contact our support team before placing your order.
4. How long does shipping take?
Orders are usually processed within 24–48 business hours after confirmation.
Estimated delivery time:
- 3–7 working days for most locations in India
Delivery time may vary depending on your location and courier service availability.
5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for eligible locations across India. Availability may vary based on pin code and courier service coverage.
6. What is your return and replacement policy?
We offer returns or replacements for damaged, defective, or incorrect items as per our Return Polic
To request a return:
- Contact us within the return period mentioned on the product page.
- Provide order details and product images (if required).
- Our support team will guide you through the process.
Please read our detailed Return & Refund Policy page for complete information.
7. How can I contact UPGRADE customer support?
You can reach us through the following methods:
- Phone (India): +91 8167306944
- Email: info@uupgrade.in
- Address: OLD PADDA PUKUR, 1716, CHALTIA, BIHARI PARA, UNNAMED ROAD,Â
PO & PS – BERHAMPORE, MURSHIDABAD, WEST BENGAL – 742407
India
- Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all customer queries within 24 – 48 business hours.
8. Are online payments secure on your website?
Yes. Our website uses SSL encryption to protect customer data and ensure secure transactions. Payments are processed through trusted and secure payment gateways.
Your personal and payment information is kept confidential and protected.
9. Why are your prices competitive?
We source products directly from authorized distributors and operate as an online retailer, which helps us reduce operational costs. This allows us to offer competitive pricing while maintaining product authenticity and quality.
10. Where is UPGRADE located?
UPGRADE is a GST-registered online retailer based in West Bengal, India. We operate through our official website: https://uupgrade.in/
All business operations are conducted in compliance with applicable Indian laws and GST regulations.
11. Can I track my order?
Yes. Once your order is shipped, you will receive tracking details via email. You can use the tracking number to monitor delivery status.
Contact Us
Business Information
Legal Business Name: UPGRADE
Website: https://uupgrade.in
Business Type: Online Retail Store (Electronics & Accessories)
UPGRADE is a legally registered proprietorship business in India.
UPGRADE operates strictly under the legal business name “UPGRADE“.
The domain (https://uupgrade.in) is used solely as our official website address and does not represent a separate brand, company, or business entity
GST Registration Number: 19BJKPR7221N1ZH
Registered Office Address:
OLD PADDA PUKUR, 1716,
CHALTIA, BIHARI PARA,
Unnamed Road,
PO & PS – Berhampore,
District – Murshidabad,
State – West Bengal,
PIN Code – 742407,
India
Customer Support Email: info@uupgrade.in
Customer Support Phone (India): +91 8167306944
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
Our support team responds to all customer queries within 24–48 business hours.
Please use the form below for order-related queries, product questions, or general support.