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Privacy Policy
At UPGRADE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from (https://uupgrade.in).
Business & Legal Identity
This Privacy Policy applies to UPGRADE, a legally registered proprietorship business in India.
UPGRADE operates strictly under the legal business name “UPGRADE”.
The domain https://uupgrade.in is used solely as our official website address and does not represent a separate brand, company, or business entity.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and billing address.
Payment Information: Payment details such as UPI, debit/credit card, or net banking information are processed securely through trusted third-party payment gateways. We do not store card or UPI details on our servers.
Device & Usage Information: IP address, browser type, device information, pages visited, and cookies to improve website functionality and user experience.
Order Information: Products purchased, order date, transaction ID, and order status.
2. How We Use Your Information
We use your personal information to:
* Process and deliver orders
* Communicate order updates and provide customer support
* Improve our website, products, and services
* Prevent fraud and ensure transaction security
* Send service-related and promotional communications (where permitted)
Order & Service Responsibility
UPGRADE is responsible for processing customer orders, providing customer support, and handling returns or refunds in accordance with our published Return & Refund Policy.
3. Sharing Your Information
We do not sell or rent your personal data to any third parties. However, we may share your information with:
* Shipping and logistics partners to deliver your orders
* Payment gateways for secure payment processing
* Law enforcement or legal authorities, only if required by law
All third-party partners are required to handle data securely.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
* Remember user preferences
* Analyze website traffic and performance
* Improve overall user experience
You can disable cookies in your browser settings; however, some website features may not function properly.
5. Email and SMS Communication
By providing your email or phone number, you agree to receive:
* Order confirmations and shipping updates
* Customer service communications
* Promotional messages (where permitted by law)
You may opt out of promotional communications at any time.
6. Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal data. However, no online transmission method is completely secure, and absolute security cannot be guaranteed.
We take reasonable administrative and technical measures to protect customer data.
7. Your Rights
You have the right to:
* Access the data we hold about you
* Request correction or deletion of your data
* Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Analytics & Advertising
We use tools such as Google Analytics and Google Ads to understand user behavior and display relevant advertisements. These tools may collect information through cookies and similar technologies in accordance with Google’s privacy policies.
Third-Party Services
We may share limited personal information with trusted third-party service providers such as payment gateways, shipping partners, analytics providers, and advertising platforms solely for the purpose of fulfilling orders and improving our services.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at info@uupgrade.in
Customer Support
Business Name: UPGRADE
Website Name: https://uupgrade.in
Phone: +91 8167306944
E-mail: info@uupgrade.in
Registered Office Address: OLD PADDA PUKUR, 1716, CHALTIA, BIHARI PARA, UNNAMED ROAD,
PO & PS – BERHAMPORE, MURSHIDABAD, WEST BENGAL – 742407, India
GSTIN: 19BJKPR7221N1ZH
Working Days/Hours: Monday – Saturday / 10:00 AM – 7:00 PM
Response Time: We aim to respond within 24 to 48 hours.
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This Privacy Policy may be updated periodically. Any changes will be posted on this page.